1. Refund Policy
- We offer a 7-day refund policy for Web Hosting, Wordpress Hosting & Cloud Hosting After The First Payment For New Customer.
- If you are dissatisfied with our services within the first 7 days of your initial purchase, you may request a refund.
- Refund requests must be made through our support system or by contacting our customer service team.
- The refund will be processed for the hosting service charges only. Additional services, such as domain registrations, add-ons, SSL certificates, or any other non-hosting related purchases, are non-refundable.
- Refunds will be issued back to the original payment method used for the purchase.
- Any promotional or discounted pricing provided at the time of purchase may be deducted from the refund amount.
- VPS & Dedicated Servers and Domain Registrations are non-refundable.
- We encourage you to carefully review your selection and ensure it meets your requirements before completing the purchase.
- To be eligible for a refund, you must comply with our Terms of Service and Acceptable Use Policy.
- Any violation of these policies may result in the denial of a refund request.
- Refunds are not provided for accounts that have violated our policies or engaged in prohibited activities, as outlined in our Terms of Service and Acceptable Use Policy.
- Refunds will be Credited within a reasonable timeframe, typically within 7 to 10 business days.
- Please note that processing times may vary depending on your payment method and financial institution.
- We do not charge any additional processing fees for refund requests.
- HostGB reserves the right to modify or update the refund policy at any time.
- It is your responsibility to review the refund policy periodically to stay informed about any updates or modifications.
2. Cancellation Policy
At HostGB, we understand that circumstances may arise where you need to cancel your services. Please familiarize yourself with our cancellation policy, outlined below:
To initiate the cancellation process, you can submit a request through your client area.
Prior to submitting the cancellation request, ensure that all outstanding dues are cleared.
You have the option to choose immediate cancellation or cancellation upon the expiry of your subscription period.
If you select immediate cancellation, your access to the hosting plan or service will be terminated immediately.
Once the cancellation request is processed, you will no longer be able to access your hosting account or related services.
If you choose cancellation to occur once your subscription period expires, you will retain access to the Services until the end of your prepaid term. During this period, you can continue to utilize the purchased services.
It is your responsibility to back up all your data before initiating the cancellation request.
Once the cancellation request is submitted and processed, all data associated with your account will be permanently deleted.
We cannot retrieve or restore any data once the cancellation process is completed.
Refunds are governed by our Refund Policy, as mentioned earlier.
Please note that cancellation does not guarantee a refund, as refunds are subject to eligibility criteria outlined in the Refund Policy.
